Please provide your order number or screenshot of the order number, so that we can understand your product model and solve the problem for you in time. We will reply to you ASAP. Thank you. (We currently support after-sales support for products sold in Amazon Flagship Store, TikTok Flagship Store, Temu Flagship Store, and Shein Flagship Store. Products purchased through non-NUTCRUST official brand channels cannot enjoy after-sales support)